Delegating Your Online Store Can Do Wonders – Here are the Proofs – Performance Reports From eBay and Amazon – Proudly Shared By OBVA Virtual Assistant Team!
OBVA team is very excited to share the performance scores for all our client stores on eBay and Amazon. We would like to scream out the positive feedback that we get from our clients every now and then, but since we are committed to client privacy, we never share client store ids, contact information, etc. Online market is very competitive and what differentiates one store from another is the feedback score, and then come other factors like pricing, return policy, etc. As we all know, feedback score depends completely on the quality of customer service we offer to online customers. Virtual store Assistants who help clients achieve wonderful store performance are certainly their assets, which they are not very comfortable to share with other competitors. We also respect this aspect, and we are committed to work for only one client in any particular product segment, so that we do not work for competitors.
OBVA eBay and Amazon Virtual Assistants take over all routine online business tasks like shipping label printing, customer service, managing refunds, replacements, feedbacks, claims, Internet Research, Keyword Research, Social Media Marketing, Blogging, and so on. We offer timely, dependable and reliable services for all our client stores and these service qualities help us retain clients for long term ongoing support.
After so much of efforts put in, performance scores and metrics is the pay-back. Online businesses are so transparent that everything is crystal clear. Any delays are clearly visible not only in feedbacks, but also in customer metrics. And it’s a challenge to keep negative and neutral feedback away while we work our way to 100% feedback and total client satisfaction.
We are excited to share performance reports for a few of our clients, as sharing all won’t be possible.We do not share store ids to ensure privacy for our valuable clients. However, we are happy to share the screenshots of the customer metrics scores and feedback scores achieved for a few of our clients.
This is feedback score of one of the Amazon UK Clients of OBVA Virtual assistants. We work for his feedback, claims, customer service, printing shipping labels, refunds and replacements. We work hard to maintain feedback rating for them to be 100%. Do you want your store’s rating to be the same way, contact us. www.obvainc.com.
Customer service efficiency for first quarter to a eBay client who is being helped by OBVA Online Virtual Assistants.
Can you see this response time for Amazon seller. Great isn’t it? This shows the commitment OBVA Virtual assistants towards their clients performances.
This is feedback score of one of the Amazon UK Clients of OBVA Virtual assistants. We work for his feedback, claims, customer service, printing shipping labels, refunds and replacements. We work hard to maintain feedback rating for them to be 100%. Do you want your store’s rating to be the same way, contact us. www.obvainc.com
If you want your store statistics to look like our clients’, contact us today to know how we can help you manage your store better. You can connect with us on Facebook, Twitter and email.
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5 Hottest eBay Selling Tips To Increase Your Selling This Festive Season
What buyers may look for this holiday season and which store do they expect to buy? As many stores target their customers by introducing more offers and discounts, how you as an eBay seller, are going to stand out of the crowd and increase your turnover? Here are the 5 hottest tips that we follow for our clients stores to increase the selling.
Follow these tips to increase you selling this holiday season.
Tip 1# Find and Sell Hottest Items That People Are Looking For:
Few items will always have a huge demand in the holiday season. Find those items and try to sell them in your store with great deals. For e.g., If you are toy shop owner, try to search for the most wished items that people are looking for. A recent research states that Video Barbie dolls are the best selling this year. So do a research and find out the items that people are crazily looking for this holiday season.
Tip 2# Promise To Ship On Time:
Though many sellers sell items with great deals, it is known to anyone that packages could mess up due to this holiday season. Hence they would always look for a store that ship items within 24-48 hours. This is the second factor that customers would see after choosing which item to buy. So promise your buyers that you would ship items within the specific time. If you can’t manage shipping, you can delegate your routine shipping label printing to experienced Virtual Assistants to take care of your shipping so that you can ship items in 24/7 hours. Include this in your listing as it would entice your customers to choose your store.
Tip 3# Include Free Shipping Option:
Free shipping option is another hot tactic followed by many retailers. Some are also offering discounts in shipping or include coupons for expedited shipping. The NRF’s data says, that some 5% of merchants will offer such a deal for orders placed as late as the last day of season. Hence push your sales by offering free shipping for orders and discounts in shipping for multiple orders.
Tip 4# Have Your Customers Spread The Word For You:
As we know, word of mouth is the best form of marketing, why not encourage your customers to talk about your offers and deals on their Social Media sites like Facebook, Twitter, Google+, LinkedIn, blogs, etc? For example, you can offer free coupons or gift vouchers to your customers who can tweet your offers. By this way you can promote your store and you can have more customers. This technique have been used by very big companies like Microsoft and Facebook.
Tip 5# Avoid Selling Poor Quality Goods:
Since manufacturers are selling goods directly to their customers there may be shortage of inventory due to peak season. You must be prepared with inventory. Do not sell poor quality fake items. Because, any customer who loves your product will never go to other sellers. In this peak season, any new customer may come to store and purchase items. If they love your items, then there’s a chance that they may turn into long term returning customers. So make use of this by selling the goods directly from manufacturer. For this, you can take an inventory report daily and find out the best selling items and have them in extra stock so that you may not suffer.
With the above said tips I hope that you would be able to increase you sales this holiday season. For every sales do a market research and find out the hot trend and hottest items that sell in market. You can use effective eBay marketing tools to find the best selling items. If you find any difficult in doing it delegate it to professionals. We at OBVA do research for our clients and get them more sales and profit during holiday seasons. You can join our community by liking our Fanpage or following us in Twitter.
2 Great Offers Rolled Out By eBay For Powersellers– Sell More On eBay This Holiday Season!
If you are looking for information on How To Sell Something On eBay, then you are at the right blog!
Discount offer #1 announced by eBay:
On Dec 1st eBay announced that “All PowerSellers: Save up to 32% on USPS shipping this holiday season” This program offers Commercial Plus™ Pricing—savings of up to 32% off of retail pricing—when you pay for postage and print labels from eBay Labels. If you haven’t signed up yet, enrollment is easy—you can do so the next time you use eBay Labels. eBay Top-rated sellers and Platinum or Titanium PowerSellers qualify for this discount year-round.
Who are Powersellers? eBay’s “Powersellers” are a group of sellers who are distinguished by the amount of volume they produce in online sales. These Powersellers are the very small group of eBay sellers that do at least $2,000 per month in sales on eBay and maintain a 99% positive feedback rating. If you want to know more about how to become one, here is a post on “Top 10 Secrets That You Should Know To Become A Powerseller.”
Discount offer #2 announced by eBay:
Another discount that eBay announced for the holidays is the 20% Final Value Fee discount, which is just one more way to save!
During holidays everyone is willing to do more business and get more profit. Apart from making the most of each offer, a seller should also concentrate on how to write effective listing, take good care of customers, maintain positive feedback and claims, etc. You may need to do huge volume of listing, packing and shipping each month, you may consider delegating the tasks to eBay virtual assistants who can help you do the tasks for in time. You can then concentrate more on important aspects of your business and monitor the whole show.
During holiday season, one aspect that needs utmost attention from eBay sellers is feedback. Try to avoid these “7 customer service mistakes that can result in a negative feedback.” Always try to resolve the issue by contacting the buyer on time. Here is “eBay Feedback Revision Tip” that can help you get your feedback revised.
Once the shipping labels are printed, eBay sends automated emails to your customers. You can add wishes like “Merry Christmas” or “Happy New Year” to add to the customer experience.
We will certainly keep you posted with more news and offers from eBay and Amazon. You can subscribe to our blog RSS here, like us on Facebook,+1 on Google and friend us on Twitter, and we would love to interact with you more often. If you are thinking of delegating your store, check out our performance reports from eBay/Amazon clients here. We offer completely customized eBay store and Amazon store services.
Part 2: Little Known Smart Ways To Revise Negative/Neutral Feedback – eBay Feedback Revision Tip Series By EBay Virtual Assistants
If you notice common selling tactics of top eBay sellers or power sellers, you will notice that they have a flawless feedback score. How do they manage to get 100% feedback or 99% feedback? Their customers never face issues? Packages don’t get delayed? They never come across customer emails who are unhappy with their product/service? Well, as you know, it is impossible to answer all questions as YES.
The truth is even the best sellers have to face unhappy customers once in a while, like other newbies. But what they do differently is, they work on the feedback left by their dissatisfied customers immediately and work to offer them a feasible solution. So, if you want to become a successful seller on eBay with a 100% feedback, you will have to simply follow the eBay feedback revision tips shared by eBay expert Virtual Assistants at OBVA Inc. We have experience in helping many eBay client stores maintain a successful track record all the way to 100% feedback ratings and high sales month after month. In our last post, we wrote about the most common reasons “Why Customers Leave Negative Feedback Or Neutral Feedback on eBay.” Now we are going to write how to get them removed to get back to your 100% feedback score.
eBay Feedback Revision Tip 1 – Work On A Solution Immediately – Preferably Within 24 hours
Whenever your customer leaves negative or neutral feedback, respond to them immediately saying that you are working on their feedback to solve their issue. This would make them feel confident about your store that you are there to take care of their issues. Try to offer them immediate solution. Let us take an example of item not received in time. In this situation request your customer to wait for stipulated time frame to receive the item. After the time frame is over, do email them asking if they have received their item. They will surely respond you to let you know the fact. If they didn’t receive it, confirm their mailing address once again which may be reason for lost and promptly send the replacement.
Now if you request them to remove the feedback, they will surely revise the feedback. Work out on a solution that is feasible for both the parties. Customers are nice to you if you are nice to them. After all, they are very much like you and me, humans!
eBay Feedback Revision Tip 2 -Send Regular Reminders
In this busy world, your customers are busy with their day to day life, just like you and me. Therefore, they may not have the time to bother about the ebay feedback revision. So, it is important that you send regular reminders.
Send friendly reminder emails to your customers for the feedback to be revised. Do not harass them by sending too many emails. Good customer service will half way solve the problem of unwanted feedbacks. So make sure you avoid 7 customer service mistakes that can result in a negative feedback. You can also follow the 4 Rules That OBVA eBay Virtual Assistants Follow To Maintain Positive Feedback.
eBay Revision Tip 3 – Deliver What You Promised
Once your customer has revised the feedback, do deliver what you promised them. If they left a feedback commenting that they did not receive the product and then you promised a replacement, send that replacement immediately. However, in cases where feedback was revised by a simple humble request, do not forget to sincerely thank the customer for being nice to you. In simple words, acknowledge their help!
We all know the saying “Prevention is better than Cure”. Hence it is wise to avoid unwanted feedback that may arise due to poor customer service, over exaggerating the item quality when it is not actually met, delay in product delivery, unclear return policy, unclear item description etc.. Make sure you do your best to be transparent while writing your listings, title, description and also have clearly arranged return policy, refund/replacement policy, shipping policy to ensure that customers have access to information that matters. If you do not have time to do all that is required, then hire eBay virtual assistants who can work with dedication for your eBay store and help you make it a success!
Let us connect to learn together. Here is the link to friend us on Facebook and Twitter. Let us learn together and do better eBay business. Grab our RSS feed for more updates on holiday selling tips.
If you need assistance to manage your eBay/Amazon store, please contact us.
Part 1: Who Else Wants To Know The Reasons Why Customers Leave Negative Feedback On eBay – eBay Feedback Revision Series By eBay Virtual Assistants
We are approaching holiday season, and now it is time for lot of eBay business. Do you want to be prepared with 100% feedback score for better sales? If yes, please read on while we discuss the most common reasons why customers leave a feedback on you. Are you thinking how we know the reasons? Well, because we are a team of eBay virtual assistants working on client stores for years now. We work regularly on feedback management and we therefore know, what can lead your store to a unwanted feedback. Once you know the reasons, you can work on how to avoid these at the first place. If you have already got lot of negative feedbacks, our next post will discuss ways how you can get the feedback removed.
Now let us see the Top 4 reasons that may lead to negative/neutral feedback for your eBay store. If you check any eBay store, mostly negative feedback would be left due to unclear return policy procedures, shipping issues, unclear item descriptions, and poor communication with customers. Here are the reasons in details -
Reason #1: Unclear Return Policy
Customers prefer to buy from an online store that accept return if the product is not satisfying. Therefore, you must have a return policy in place. If you do not have a return policy in place, here is our article on “5 tips on how to write return policy.” If you need help, contact us.
Reason #2: Issues in Shipping
When there is a delay in shipping, it would be good if your customers are pre informed about the reasons and issues in delays. This would certainly build a healthy business relationship with your customers. You can also send emails to customers with the shipping information as soon as the item is shipped with a clear expected delivery date.
Also do not forget to mention where you ship from. When customers do not get necessary information, they may get irritated or upset when items dont arrive by their expected date. So, let them know what will be the expected date approximately.
Make sure that you have a clearly defined “DO NOT SHIP COUNTRY LIST” in case you do not ship to certain countries for shipping difficulties. If you do not have clear information on this, you might get orders from these countries and then end up getting a feedback for unexpected order cancellation. Shipping information NEEDS to be clearly defined as maximum feedback are due to ‘Still not received”, “received very late”, etc. If you are busy with other things and do not have to ship the same day, hire experts who can print the labels for you on time and then you can just put the products in packages and ship out.
Shipping on time is very important.
Reason #3: Unclear Item Description
We can say from our experience, 25% of feedback result due to product not clearly or honestly described in Item Description. Here is a useful post by us on “ How eBay Topsellers write listing descriptions that sell” So make sure you describe everything about the item clearly, shortly and honestly. If something is not mentioned due to reasons like color or size or warranty and if customers come back due to that particular issue admit the mistake and offer her an immediate solution for her problem. Simple efforts can make a big difference. By following “3 Tips To Convert Your New Customers To Repeat Customers” you can ensure that your customers stick to your store for long.
Reason #4: Poor Communication With Your Customers
Friendly and polite emails can make your customers feel better immediately. Whenever you respond, write pleasing and polite emails to comfort your customers. Respond to your customers promptly. Maintain a TAT or time frame to respond every query. Also, avoid 7 customer service mistakes that can result in a negative feedback. This way, your buyers won’t get disappointed as their queries and issues are promptly solved. Remember there is no big advertisement than your customer’s satisfaction. So do your best to solve customer’s queries.
Our next post will be on “Little Known Smart Ways To Remove Negative/Neutral Feedback”. Make sure you grab our RSS feed for updates. We would love to be connected with you on Facebook and Twitter and share more news and updates with you regularly. If you are too busy managing your store, it is wise to delegate to eBay Virtual Assistants for better business.If you need assistance in managing your store, please contact us. We never work for your competitors.
7 Customer Service Mistakes That Can Get You Negative/Neutral Feedback In Amazon/Ebay Business
In online business platforms like Amazon and eBay, we can resolve our customers’ concerns through email support and voice support. For any type of business, customers are the asset. Hence it is very important to keep customers happy because if they are satisfied with service, they will become walking advertisements for your business. And we all know how effective word of mouth publicity is!
When customer concern is not resolved properly and promptly, they tend to leave Negative/Neutral Feedback at your eBay and Amazon store. The eBay Virtual Assistants and Amazon Virtual Assistants at OBVA have been handling client stores for years. We manage store feedback and send follow up emails to customers to work out a solution so that the feedback score is above 99%. Great customer service is what makes you a successful seller at eBay or an Amazon topseller.
From our experience, we share the 7 most common customer service mistakes that get you Negative/Neutral Feedback.
Mistake #1. Failure To Listen:
Usually, the biggest mistake a customer service representative for any business can make is not listening to the customer attentively. It is important that you listen to the customer first. That mean you have to read the customer’s email with great attention and find out the problem that he/she is facing. By being attentive to your customer, you gain their confidence that you are there to take care of their issues. When you fail to listen to your buyers, they feel neglected and then obviously leave negative/ neutral feedback at your online store.
Mistake #2. Failure In Leaving Emails Unresponded:
It is important to maintain the TAT ( Turn Around Time) while responding your customer’s queries. When you are not sure about the solution or if you need to get approval from your superiors before offering solution, you need to request the customer for a specific time, example, 24 hours, 48 hours, etc.. You may be working on the solution but if you do not let the customer know about this, they will feel that you are ignoring their email and then may leave a feedback. If not, at least their attitude towards you/your store will get negative. So, it is smarter to let the customer know that you are working on the solution and how much time you need to get back to her. This would give them a confidence that their issue is being taken care of and will be resolved quickly.
Mistake #3. Failing To Keep Your Promises:
At times, to get a sale, many sellers make some promises which are not kept later. This is a huge mistake that any seller can commit. If you make a promise, keep it by any means. Therefore, you must think many times before committing something to a prospective customer or a existing customer.
This leads to a negative feedback most of the times. It creates negative attitude towards your brand/store. So, only make promises that you can fulfill.
Mistake #4. Failing To Bend Over Your Rules:
Rules are meant to run any business effectively. They are important. However, customers are the people who make your business run. So they are most important assets for any business. Follow rules. But, do not over follow them to an extent that you are not at all flexible to help out a customer. And in an online store environment like Amazon, eBay, the feedback left by customers can be seen by anyone. If you have unsatisfied customers, it will show up on your store profile. For example, you ship a product by First Class always as per your company policy. One of your customers may want it quickly. Then, you must try to ship it by Priority mail if possible. Your customer will remember your effort and will become a repeat customer. Who doesn’t want loyal customers?
Mistake #5. Inaccessibility:
If you are supporting your customers either by email or voice support, make sure that you are accessible. Before or after making the purchase, the customer might need to contact your store for any clarification or information. Give your contact email/phone on your store profile so that they know when to contact whom and by when they can expect a response. This creates a trustworthy business relationship. If you are not accessible for your customers, their next step would be filing claims and/or negative feedback. When you are accessible by your customers, your store will find its way to their favorite list and they would come back to you often.
Mistake #6. Failing To Follow The Fundamental Email Procedures:
Most of the cases, when we take over a online store, we can see that there are lots of negative/neutral feedback due to customer service flaws. Clearly defined customer service policy is important. Clearly defined FAQ is important. Return policy is a must. But, most the of the store owners are too busy doing too many things on their own and don’t have time for the most important aspect of business, customer service. Simple things make a lot of difference. Thank your customers for their business. Apologize immediately for any inconvenience. It costs nothing to write a nice polite email but gets you tons of reputation. 101 email etiquette tips has a nice list of 101 tips that you can read through once for reference.
Mistake #7. Failing To Hire Professionals:
To follow the basic and important rules of customer service, first you have to make sure you have the right kind of customer service professionals in your team who can write pleasant, courteous, and polite emails to your valuable customers. You need a person who is working on emails as per your TAT( Turn Around Time) and is dedicated to what he/she is doing so that you do not have to worry about customer service, claims, feedbacks, replacement and refunds anymore. Trained professionals experienced in managing customer service feedback for ebay and amazon businesses can work on your customer service right away with minimal training on your product and business policy. Make sure you hire professionals who work for their clients to consistently maintain 100% positive feedback. We at OBVA would like share our prove performance reports in managing 100% positive feedback for our eBay and Amazon clients.
Mashable has shared “6 Tips for Providing Better Online Customer Support” which can increase customer satisfaction levels. Good customer service can not only help you get positive feedback for your store, but can also turn your customers as long term buyers. Hire trained Customer Service Professionals today so that you no longer have to worry about un-responded emails. OBVA can help you in creating FAQ, Return Policy, and Customer Service Policy to start with effective outsourcing for lower costs and better business.
Virtual Office Assistants Share The Effective Ways Of Handling Negative Feedback For Online Stores In Amazon
Feedback from buyers determine the growth of your Amazon/eBay business. A buyer always expects quality products and services for the money they spent. In other words, they look for value for their money. Negative feedback comes when expectations are not met. As a store owner, you need to know The Reasons Why Customers Leave Negative Feedback. Handling such feedback in a right and efficient way helps us get rid of them. For this, you need to immediately contact the customer, understand the concern/reason for dissatisfaction and then work immediately to solve it. Once it is solved, you can request the customer to remove the feedback that they left since now the issue is solved by you.
Obviously, unhappy customers leave negative/neutral feedback. Every buyer in Amazon is given a chance to rate the performance of a seller based on 3 major factors – (i) Product Arrived on Time, (ii) Item as Described and, (iii) Customer Service. The buyer can rate the seller from 1 – 5 based on their purchase experience.
Professional Virtual Assistants shares the effective ways to strengthen you, in these areas to overcome your negative feedback. Following are some useful tips to avoid negative feedback.
1. Product Arrived On Time:
1. Make sure all the orders are shipped within Turn Around Time (TAT).
2. Send confirmation emails, once the product is shipped. Keep the customers informed, for any delay in shipping their orders.
3. Give the delivery tracking confirmation# for the order shipped, so that the customers can easily track their order. Give a detailed list of the shipping careers, their charges and an approximate time to expect product delivery.
4. Keep the customers informed about the holidays. Insist the customers to contact you, for any problem with product delivery, which would make the customer to feel, you are there to help them.
If a customer rates you negatively due to the delay in product delivery, you may follow the procedure mentioned below-
1. Email the customer, thanking for his/her feedback.
2. Mention politely that you have shipped the product on time. It is wise to add the shipping information like date, time, tracking number, address to which the order is shipped to, etc. with your email.
3. It is important that through your email the customer is convinced that you have done the best you can by quickly sending out the product ( if you really have). If there was a delay from your end, apologize.
4. Request the customer to remove the feedback. You may send out some free gift ( if feasible).
With a few email exchanges, usually the customer agrees to remove the feedback if you can make her/him happy with the order.
2. Item As Described:
1. Please be careful while describing your product. Ensure your description matches with the product and its image.
2. Make sure that you have given the correct product link. Because there are chances for shipping wrong items due to incorrect product links, which in turn leads to negative feedback.
3. Mention the product features, discounts (if any), and defects (if any) in the listing. Maintain a clear return policy statement and the procedure to return the items.
4. Just describe the product as it is. Over exaggeration of the product would increase the customer’s expectations and when it’s not met, leads to negative feedback.
5. Email the customer thanking for their feedback. Apologize for the error happened and promise to be careful in future transactions.
Negative Feedback Due To Wrong Product Delivered Can Be Handled As Follows-
1. Email the customer thanking for the feedback.
2. Apologize for your mistake and offer a solution. For example, free replacement.
3. Customer Service:
When you are into selling to businesses or individuals, you need to take care of your customers. It is rightly said, “Customer is the king.” If you have the ability to write pleasant and courteous emails, and to understand what the customer wants, you can handle customer service very effectively. Efficient customer service can help you avoid unwanted feedback.
1. Listen to your customer carefully and perceive their issue as your own.
2. Give them the confidence that you are there to take care of their problems.
3. Be polite and kind, even the customer is wrong. Try to make the customer realize the fact in a pleasant way.
4. A timely response makes the customer happy. Request some time to get back to your customer, whenever you are not sure about the solution. This would ensure them that you are working on their issue.
5. Apologize your customer, if the mistake is happened at your end. And promise to rectify the error soon.
6. Respect the customer’s valuable feedback that help your business to grow and try to incorporate it.
7. Always thank the customer for sharing their concern with you. Even while handling negative feedback, it’s a good practice to thank the customer for their feedback.
8. Small discounts, free shipping, bonus item etc. would make an unhappy customer happy, and in turn lead to the removal of negative feedback.
9. At times, slight compromises in rules and regulations would help you in removing the negative feedback.
10. Timely replacements for the damaged items or the missing items would help you make the customer happy.
In case where you received a negative feedback due to dis-satisfactory customer service, here is what you can do-
1. Thank the customer for their feedback.
2. Apologize for the delay in responding them. Offer an appropriate solution for the issue.
3. Assure them for timely responses in future.
4. Make sure you avoid 7 customer service mistakes that can result in a negative feedback.
Using these simple yet effective tips, we can surely manage a high feedback ratings. Ebay Virtual Assistantsat OBVA manage customer stores and feedback rankings. Our customers have a feedback ranking between 98% to 100%. Here is the proof performance reports of our clients: “ Performance Reports From eBay and Amazon-By OBVA Virtual Assistants.”
If you think you do not have the time to do what is needed on your own, you can simply let us help you do it. There are many reasons why you should hire a Online Store Expert Virtual Assistant today. Contact us today to speak to your Amazon Virtual Assistant. We do not work for your competitors.
Virtual Office Assistant Share The 5 Best Tips To Write A Profitable Return Policy For Your eBay/Amazon Business
eBay is one of the hottest huge online business selling platforms. There are many tactics that sellers follow to attract their customers. The foremost and the best technique that would entice any buyer to come to your store is writing the best return policies. Effective and transparent policies help you get more repeat traffic to your eBay store.
Ebay Virtual Office Assistants share the best tips to write a profitable return policy that in turn helps in increasing traffic to your store:
Tip #1 – Offer Longer Return Periods
In general, many online stores will have return policy that will be valid for 3-5 days. So make sure that you offer beyond the other competitor stores. Extending your return policy doesn’t mean that you will have more return items, instead you are paving for more customers to your store. This is because many online customers would think buying online risky. Make your customers comfortable and peaceful before they make their orders in your stores. The result will help you in building trustworthy relationships with your customers which in turn help you become a topseller soon.
The more customers feel secured of their money, the better sales you get.
Tip #2 – Include Your Customer’s Feedback In Your Return Policy Pages
You may be getting lot of feedback from your buyers for your customer service when they come back to you for return, replacement, etc. If you are not getting any direct feedback, then ask your customer why he/she likes to return the item, be friendly to take your returns and ask your customer for a feedback about their experience. Add their feedback in your returns policy pages. This would play a key role in increasing your business.
It is important that you reflect on the feedback that you receive and incorporate the good things from those in your return policy. It is always smart to learn from your mistakes. You can monitor your social media sites to look for online comments about your store. If you not yet using Social Media for promoting your store, you may read the series of blog posts written by OBVA about use of Social Media for online stores like yours.
Tip #3 – Entice With More Return Options
Don’t be strict in case of taking returns. Instead provide your customers with options like issue of store credit, money refund, replacement for other product, etc. Generally customers come for refund if their model number or size, or colour is not suitable to their convenience. So offering this option would make your customers more comfortable as they won’t spend more time in searching the same item in another better shop. Therefore, it is important that you avoid 7 customer service mistakes that can result in a negative feedback.. It is also a good idea to use the safest payment options in eBay so that both you and your buyers are mutually benefited.
Tip # 4 – Improve Your Business By Tracking The Problems
This phenomenon would indirectly help you to make more profit. You should always ask your customer the reason for returning their item. This would help you in locating the problems and thereby improving those areas for a profitable business in future. This would also avoid unwanted feedback from your customers. Change your listings to more effective listings when you feel the current listings are not detailed enough.
Tip #5 – Include Your Returns Policy Wherever You Can
Most of the sellers do not publish returns policies on their online stores. You can add your return policies in any of your listing pages that would encourage your customer’s to pay more attention to your store, than your other competitor stores. A return policy can find its way in a winning eBay ad also. Following these simple tips would keep your customers satisfied, and it precisely improves your sales traffic. If you want to delegate these type of tasks, you can hire professionals who are experts in writing return policies for your website.
We at OBVA takeover complete online eBay Business and Amazon Business store routine operations in a budget so that the store owners can focus on core areas of their business, like business planning. Our Virtual Office Assistant Services include remote shipping label printing, invoicing, customer service, feedback management, Supplier management, inventory tracking, return/replacement tracking, Internet research and claims and dispute management. We are also Social Media Virtual Office Assistant, Blog Content Writers, Article Writers, Internet Research, Virtual Assistant and we offer complete Small Business Virtual Office Assistant services. Please contact us today for a free consultation.
Professional Virtual Assistants Share Few Safest Payment Options In eBay
eBay is one of the hottest online business transaction platforms. There are many strategies that sellers should follow in order to become a powerseller. Professional virtual Assistants share the most important strategy that most sellers in ebay business are unaware of- offering safest payment options in eBay.
Generally buyers feel a bit worried about payment security during online shopping. As a seller you should satisfy your customer by offering payment methods that are safe, easy to use, reliable, and flexible and offer high levels of protection. This in turn would increase more traffic to your eBay store as buyers would always look on their convenient and safer method of buying.
eBay Business Assistants Share Few Safest Payment Options For eBay Sellers.
ProPay:
Benefits of Using ProPay:
o Payment is traceable.
o Payment is immediate and safe.
o Payment is convenient.
o This is the best payment option eBay is following as it involves higher protection and faster transaction
PayPal:
Pros of PayPal
o Payment is traceable.
o Payment is quick, convenient and safe.
o Payment is directly deposited to your account.
o Customers can track the status of their payment
o Confirmation is sent to you before you ship the item to your customer
o The best and pretty way to be used for online selling.
Cons
o Per-transaction and percentage fees apply
o Some buyers less inclined to trust PayPal than credit card merchant
Credit/Debit Card:
Pros of Credit/Debit Card
o Payment is traceable.
o Payment is convenient, Immediate and safe.
o Customers can track the status of their payment
Cons
o Per-transaction and percentage fees may apply
o Some initial fees/start-up costs
o Extra paperwork/overhead hassles
o Best for medium-to-large sized companies.
Moneybookers:
Pros of Moneybookers
o Payment is traceable
o Payment is immediate and safe
o Payment is convenient
Cons
o Difficult to track sales when you sell more number of items in eBay
o Bad customer service during transaction enquiries.
Paymate:
Pros of Paymate
o Payment is traceable.
o Payment is safe.
o Payment is convenient.
Cons
o Payment takes 3 business days to get cleared.
o It hard to process for refund claims
Payment options such as Cheques, Demand Drafts, and Cash on Delivery, Escrow, and Money Orders are risky payment options for both you and your customers. So make sure you avoid using such payment options in your listing. It is also important to know that the payment options you use should be accepted by eBay. Know more about accepted payment policies in eBay.
The above are some of the best and safest payment options suitable for both the buyer and seller which is one of significant factor to increase your sales.
These are some of the best and safest payment options suitable for the buyer and seller both. OBVA Virtual Office Assistants are trained Virtual Experts in managing your business by providing value added services such as quality customer service, effective feedback management, and taking over all routine task to add value to our client’s business. We also offer best service in finding the products, their wholesalers, competitive selling prices, and the margins on each sale. If you need more information on our internet research services for eBay, please contact us. We never work for your competitors!
Professional Virtual Assistants Give You The Tips To Become A Successful Seller
Online Business is becoming popular now-a-days, as it is a very good channel for reaching global customers. Most of the people prefer online businesses, as it is an easy and simple platform to make money. As Online businesses can be established with a minimum investment, competition in this field is relatively high.
A top seller is differentiated by the way he perceives things. Instead of hard working, he trusts on smart working. Amazon Business/Ebay Business Virtual Assistants shares few suggestions of how to become a top seller. A seller is recognized as a top seller based on the sales percentage and the customers’ feedback. These two aspects can be easily achieved by following the below guidelines:
Right Product:
Choosing the right product for sale is the important aspect. And it’s brilliant to choose highly consumable products like cosmetics, nutritional supplements, diet pills etc. For this you can do a market research for the best selling products in eBay and Amazon. Read our post on How you can use Amazon as tool for marketing research?
Perfect Description:
Describe your product with a quality picture. Mention the important features of the product and highlight the special offers and discounts. A perfect listing description would give you a high traffic to your web store. You can delegate such important and challenging tasks to Business Virtual Assistants who are experienced in writing effective listings descriptions to drive more traffic to your web store.
Structured Business:
1. Organize in such a way, that each and every aspect of your business is perfectly taken care of.
2. Pay special attention to inventory and shipping. Ensure that you have sufficient quantity in stock.
3. Make sure that all the orders are shipped within the Turnaround Time. Send auto generated emails after shipping the product.
4. Keep the customers informed about the delay in shipping the product and the holidays that you can’t ship.
5. Maintain a clear and self explanatory shipping chart, which consists of the various shipping careers you use, their corresponding charges and an approximate time for product delivery. Make sure you use the safest payment options in eBay as it helps both the seller and buyer to be mutually secured.
6. Prepare a clear document on your policies and procedures. It’s better idea to link the return policies with your listings.
7. Track the returns received from the customers and ensure the replacements or refunds has been processed promptly for every return.
8. Generate weekly, monthly reports on your performance, which would help you to recognize the areas to improve.
Customer Service:
1. Make sure that the customers’ queries are addressed and responded promptly.
2. Handle the customers in a kind, humble but in a professional manner.
3. Provide the exact details that the customer looks for.
4. Educate the customers about your policies and procedures clearly.
5. Feedback from the customers would improve your business. Therefore, insist the customer to give feedback on your products and services.
6. If you receive negative feedback, approach the customer politely. Try to make the customer, realize the fact and request to remove the negative feedback. Read our post on eBay feedback revision tips that shares the effective steps to be taken to solve the negative/neutral feedback for your store. our You can provide shipping refund, free samples to make the customers happy.
7. Your approach should make the customer, to feel that you are to take care of their concerns.
8. Our blog about 7 customer service mistakes that can result in a negative feedback would help you better in managing good customer service.
A well trained virtual office assistant can help you in all the above aspects, so as to make you a top seller soon.
We are a team of vibrant yet experienced, creative yet professional, energetic yet insightful and highly creative yet accountable virtual assistants based in India. We excel at managing your online business virtually. We are great at what we do – help your small business and online store grow. Whether you need part time, full time or project based services, we will design the program that best fits your needs. Our services include complete online eBay Business and Amazon Business Store Outsourcing and customized services to online entrepreneurs and small businesses. We maintain your online presence(website,blog), Social Presence (Social Media Marketing Services), Internet Research to create database/reports, MS Office projects and customized small business solutions for your unique business. Contact us today for free consultation.
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