Part – II Few Non-eBay Ways To Promote Your eBay Store And Sell Something On EBay
Social media is a medium where millions of people from different lifestyles come together, discuss and share information about the recent happenings and issues. You can share information about anything on social media sites. Since people are largely influenced by Social Media conversations, why not make it’s best use for your eBay business and to sell something on eBay? Using Social Media you can position yourself as the expert in your field. Social Media marketing being inexpensive, is available for any type of business, no matter how small the marketing budget is. OBVA eBay and Social media virtual assistants have been writing a series of blog posts on how Social Media can be used effectively to get more traffic to your eBay store. In our previous post we shared “Few Non-eBay ways such as Facebook, Twitter, Google plus which would help eBay sellers to promote their eBay business. In this post we would discuss how LinkedIn, Pinterest and email marketing can help your eBay business.
Linked In
Linkedin is an influential B – 2 – B networking site. With more than 55 million members, its certainly a place where any business owner wants to be. With LinkedIn marketing, one has to be very careful not to spam updates. It’s a very professional site and no spam will be entertained by its members. You may create a company profile on LinkedIn and use its company updates feature to roll out important announcements and news about your business. Linkedin would work best, if you are into selling of professional products, stationary, etc. The following image shows how an eBay seller has promoted store’s listings.
To know about how you can use LinkedIn for your eBay business, you may read our post on “5 Ways eBay Sellers Can Use LinkedIn For Business and also 5 Linkedin Applications That Can Be Used For EBay And Amazon Business. If you type eBay sellers in the search section you can find many eBay sellers with whom you can connect, share and learn.
Pinterest is described as an online pinboard where you can organize and share the things you love. As a seller you love your eBay business and why not pin it in this growing social media site. You can create a listing with good images and pin it on your pinboard, and then other members can pin it further. Pinterest on a whole can be divided into 3 categories – Pins, Boards and People. You can do a quick search of the word “eBay” can produce a large number of results and you can see the boards and join the one which matches your interest. If your product is really good, you may find your customer promoting this item on pinterest!
To use pinterest to promote your listing, the best way would be to add your product item listing with some design changes, like FREE Shipping, the price, etc. and add the image to pinterest. Link this image to your eBay listing page for that item. The following image shows how an eBay seller has used pinterest to promote his store’s listings.
You can also read our blog on “How Pinterest Can Help Your eBay/Amazon Online Business”. Start pining now.
Email marketing
Email provides an effective way for eBay sellers to encourage repeat sales. Good customer service, item descriptions, concise terms of sale, and prompt shipping are the backbones of a successful eBay business. With an email marketing campaign, you can send customers about the updates of new products and store promotions. This process is very simple with eBay’s new Email Marketing Program “eBay Stores: Promote Your Store”. By building email marketing lists through your eBay shop you can over time build up a legitimate list of subscribers who have opted in to receive your emails.
a)Build a list for email marketing: First make a list of your customers who come to your store to buy things. Then rename the mailing list of your eBay shop so that customers can sign up. To encourage people to sign up to your email marketing make sure that you have links prominently displayed in your eBay shop as well as your blog. Make sure that your customers opt-in to your email list.
b)Include link of listings in emails: Include the listing link of your eBay store to the emails which you are going to send out to the customers. This would make sure that the customers are not searching for the item which you are offering in your listing. When you have your automated signature written at the end of the mails make sure that you add your eBay store link, this would ensure that your eBay business gets some good advertisement.
c)Use newsletters: If you are a powerseller at eBay who adds new auctions on a weekly basis, then consider distributing a weekly newsletter and for low volume seller sending a monthly newsletter would be fine. Offering free shipping for any particular item, some sales promotion like buy one get one free, or save 10 to 20% or something interesting, promoting your product, etc all these can be effectively done by using newletters.
Last but not the least a great method for attracting buyers is to include a special offer only available to email marketing subscribers. This would make sure that your customers encouraged to sign up.
Start using these non ebay ways to promote your store. If you have any questions drop me an email. You can follow us on Twitter, like our Fanpage and grab our rss feed for recent updates.
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How To Use eBay As A Tool For Marketing Research To Sell Something On eBay
Virtual assistants at OBVA have been posting blogs related to market research for online business. Our previous post was about How to use Amazon as a tool for marketing research. If you are an eBay store owner, don’t worry. eBay Assistants at would like to share about how to use eBay as a tool for marketing research.
Though the holiday season is over, each and every eBay store owner will be doing their best to stand top in the eBay business. How you as an eBay store owner, going to rank high in the competition? It’s simple. When you come to know what your target customers are looking for, you can easily sell those items and boost up your sales by knowing eBay statistics. But, how are you going to dig out to find out the best selling products, most watched items and so how to sell something on eBay?
eBay has its own best selling list
Like Amazon, eBay also has its own list, where you can find the popular searching items, best selling items and the stores based on each and every category. Here is the link to check. When you click on the category related to your business you can find a list of sub-categories. For e.g: I am clicking here on health and beauty which will act like eBay search tool.
It takes to a sub-category list of makeup. If you are a beauty store owner and want to find the hot selling face makeup products, you can click on face under the sub category of makeup. There you can find the complete details of hot selling popular products, the most watched items, and bestsellers of these items and also the keyword people are searching for makeup.
For eg: In the below picture, you can search by the keyword makeup or brand names. You can also see the competitors for this keyword and best selling products of this category.
Check out Ebay’s hottest selling products
For every year, eBay itself releases the list of Hottest selling products of 2011 Holiday season. We would also recommend you to do a comparative research by checking top 10 selling items in eBay. Read this blog on 5 ways to find items to sell on eBay which will give you good tips.
Thus, by completely digging out the hot selling items with various researches you can find out the niche hot selling products so that you can get huge profit out of it . Though it seems to be simple and easy, it consumes lot of your time to find out the niche products. So, if you find difficulty in doing the research delegate it to the professionals.
How to enhance your research more?
After finding out the product, you need to find out the sale through prices, best item titles, item categories etc.. You can use Terapeak for this. If you are new to Terapeak research, our post will help you know how effectively you can use Terepeak to increase your sales. Your next job is to write simple and attracting listing. Our post on “How top sellers write Listing Descriptions that Sell “can help you write an effective listing description for your product. And also you can advertise on eBay which can attract more customers and increase your traffic to your webstore. You can also use Social media for promoting your store. Websites like Facebook, Twitter, Linkedin can be effectively used.
To get huge profit all over would certainly consume lot of time and energy. If you are new to eBay, you can count your money by smarty delegating your work to eBay professionals. If you are an experienced seller, no worry. You too delegate your tasks to us and spend time on more development of your eBay business. We do complete store management services for eBay/Amazon clients. Contact us today let us take care of your store!!. You can follow us on Twitter and like our Fan page. You can grab our RSS feed for our recent posts on eBay business.
Get To Know The Ways Google+ Can Help Sellers To Sell Something On eBay/Amazon Business
Social media virtual assistants at OBVA have been doing some research on how Google+ can help your eBay/Amazon business. Social media is about engaging people in interesting conversations. We have already shared with you the ways Facebook, Twitter, Linkedin can be used for eBay/Amazon business. When you start with any social media site you need to have a constant connection with them. You might be engaging people in all social media sites and in this post we are discussing the ways Google+ might helps eBay/Amazon sellers in any to sell something on eBay/Amazon. You might be thinking that who has time for another social-networking site? Or what can it offer me that is different from any other social media site? Social media virtual assistants at OBVA are going to discuss some of the points that might help you to decide if you want to start Google+.
Before the launching Google + created much expectations and it did meet them. You might have read 6 Steps to Getting Started With Google+ from Social media examiner which gives you the basic steps to follow to start Google+. And there is a post on Top 3 Reasons Why You Cannot Afford to Ignore Google + For Your Business which also gives you some light on why Google+ is important. Here are the few ways with which you can use Google+ for your eBay/Amazon business effectively.
Get connected with your community through circles
If you want large traffic or more customers to your store then start promoting your store on Google+. This will ensure you have more reach and build a large following. You can also search for sellers of your kind and get connected with them and engage with them in your circle. Fill out your profile, and then start sharing the favorite topics and you can appear in Google’s search results.
Be informative and gain attention
Make sure that you give out good content for sharing. Work on how to gain the attention of customers on Google+ with your offers and also your listings. You can read our blog on how to write effective listings. This will help you to make sure that your listings are visited the most and you get more customers to your store. Google+ can also help you in giving out good advice to the fellow sellers and gain their confidence and also helpful in getting new ideas.
Features of Google+ looks promising for online sellers
As we are increasingly connecting through social media. Google+ is a new way to connect online with people who matter to you. Mashable has posted an article on “How to Set Up a Google+ Brand Page” which is an easy guide that gives an idea . So, once you started with setting a brand page you can post your listings, and write a description of your listing and share it there. You may want just your customers to know about your latest promotion or hot new listings. So share it there.
Though many eBay/ Amazon sellers are engaging audiences on Twitter and Facebook, Google + is wroth giving a try. And in a recent article by Marketing land “Top Google+ Brands See 1400% Follower Lift In February”. So, don’t wait just start now.
“I believe that everyone should dip their toe into the Google+ pool,” says Stephanie Inge, founder of the Dallas eBaybes & eMales. So, give it a try.
I hope with these points you would now be confident to start using Google+ to promote your store and get search engine optimized. You can also view some of our blogs on how Facebook applications, Twitter applications and Linkedin applications can also be used for eBay/Amazon business. Grab our RSS feed for latest updates and you can also share your views on our Facebook fan page and also follow us on Twitter and also do not forget to+1. If you find any difficulty in doing your social media marketing contact us and we will help you to reach out to more customers.
5 Reasons Why Market Research Is Very Important To Sell Something On eBay And Amazon By OBVA Virtual Assistants
Online Business Virtual Assistants suggest that Internet Market Research is a must for all sellers, who aspire to become a topseller in Amazon or eBay business.If you want to become a top seller, and get more eBay starts and sell stuff on Amazon it is important that you need to conduct a market research for your business. Virtual Assistants at OBVA share the 5 reasons why market research is very important to sell something in eBay and Amazon.
Reason 1 – You don’t want to depend on any guessing when you invest lot of time and money:
When you have products to sell on Amazon and eBay the first five things you need to know before selling is:
- Who are your target customers?
- What are your niche keywords to start your business?
- What type of competition your products have in the online market?
- Who are your competitors?
- What is your target market?
This is a very important yet very time consuming process. This needs a complete marketing research analysis where you will need to filter out the keywords to get a final niche keyword which is the basement for your eBay/ Amazon business.
Reason 2 – You should know your product well:
When you come to know the demand for your products and sell stuff on Amazon and eBay you can easily increase the profit for that particular product. So, a comprehensive Internet Market Research will help you get the data you need and much demand it has in the target market, how to increase its price, where it has the demand etc. This would help you increase your selling by offering discounts or freebies and also have auctions for income.
Reason 3 – You cannot guess what price you will sell things for:
Fixing price for each and every product matters a lot to increase your sales and making huge profit as well and get more traffic to your webstore. First thing you need to know is what price your competitors sell the product at. So, you need to conduct a competitor research to fix the rates of your items. You need to check the overall sale though price in the whole online market to fix the profitable price. If you fail here then you may not see more profit in your business. Also, only experts can do completed perfect research to get a detailed yet accurate data. Research tools like Tarapeak, Bay Research Labs BayEstimator can help you to do this effectively. You can also Write a Winning eBay Ad to attract new customers to you.
Reason 4 – To sell cheap, you need to find good suppliers:
The first key factor in gaining profit in the market is finding the best supplier. It is very important that the voice of your store is the quality of your products. This can lead to a good customer feedback. This can achieved only be achieved if you find a right supplier for your business. It is wise to deal with manufacturer’s authorized wholesaler so that we can be 100% certain over product’s quality. Also this would help increase our selling by reducing the product cost. Here is a post on how to find products to sell on eBay and Amazon that might help you.
Reason 5 – You cannot ignore knowing your competitors:
In any business even it is online or offline, how can you attract more customers to your store? The answer is simple. When the quality of your product or service is better and the price you offer is less than your competitors then obviously you can get more customers. So it is important to know the competitors for each and every product so that you can out-sell your competitors. For this you need to a competitor research to find out the competitors of each and every product.
These reasons would insist the importance of market research. If you do not have time to do market research for your eBay/Amazon business, please contact us. We never work for your competitors! You can follow us on Twitter, Fanpage and G+. Grab our RSS feed for more updates.
5 Hottest eBay Selling Tips To Increase Your Selling This Festive Season
What buyers may look for this holiday season and which store do they expect to buy? As many stores target their customers by introducing more offers and discounts, how you as an eBay seller, are going to stand out of the crowd and increase your turnover? Here are the 5 hottest tips that we follow for our clients stores to increase the selling.
Follow these tips to increase you selling this holiday season.
Tip 1# Find and Sell Hottest Items That People Are Looking For:
Few items will always have a huge demand in the holiday season. Find those items and try to sell them in your store with great deals. For e.g., If you are toy shop owner, try to search for the most wished items that people are looking for. A recent research states that Video Barbie dolls are the best selling this year. So do a research and find out the items that people are crazily looking for this holiday season.
Tip 2# Promise To Ship On Time:
Though many sellers sell items with great deals, it is known to anyone that packages could mess up due to this holiday season. Hence they would always look for a store that ship items within 24-48 hours. This is the second factor that customers would see after choosing which item to buy. So promise your buyers that you would ship items within the specific time. If you can’t manage shipping, you can delegate your routine shipping label printing to experienced Virtual Assistants to take care of your shipping so that you can ship items in 24/7 hours. Include this in your listing as it would entice your customers to choose your store.
Tip 3# Include Free Shipping Option:
Free shipping option is another hot tactic followed by many retailers. Some are also offering discounts in shipping or include coupons for expedited shipping. The NRF’s data says, that some 5% of merchants will offer such a deal for orders placed as late as the last day of season. Hence push your sales by offering free shipping for orders and discounts in shipping for multiple orders.
Tip 4# Have Your Customers Spread The Word For You:
As we know, word of mouth is the best form of marketing, why not encourage your customers to talk about your offers and deals on their Social Media sites like Facebook, Twitter, Google+, LinkedIn, blogs, etc? For example, you can offer free coupons or gift vouchers to your customers who can tweet your offers. By this way you can promote your store and you can have more customers. This technique have been used by very big companies like Microsoft and Facebook.
Tip 5# Avoid Selling Poor Quality Goods:
Since manufacturers are selling goods directly to their customers there may be shortage of inventory due to peak season. You must be prepared with inventory. Do not sell poor quality fake items. Because, any customer who loves your product will never go to other sellers. In this peak season, any new customer may come to store and purchase items. If they love your items, then there’s a chance that they may turn into long term returning customers. So make use of this by selling the goods directly from manufacturer. For this, you can take an inventory report daily and find out the best selling items and have them in extra stock so that you may not suffer.
With the above said tips I hope that you would be able to increase you sales this holiday season. For every sales do a market research and find out the hot trend and hottest items that sell in market. You can use effective eBay marketing tools to find the best selling items. If you find any difficult in doing it delegate it to professionals. We at OBVA do research for our clients and get them more sales and profit during holiday seasons. You can join our community by liking our Fanpage or following us in Twitter.
Last-Minute Tips To Generate More Leads To Sell More In Amazon/eBay This Holiday Season!
It’s exactly just few days left for Holiday season. Still many of the eBay and Amazon sellers or other small business owners are striving hard to drive more sales. According to the Ponemon Institute, a full third of holiday shoppers plan to spend more money online than in-store in 2011. Therefore you need to spend more time in promoting your business online to attract your local and global audience.
We at OBVA would like to share Last-Minute Tips how to sell something on eBay/Amazon this holiday season:
Spread Your Offers In Social Media:
Promote your ads/offers using paid advertising campaigns in Facebook, Twitter, and Google+ to entice more visitors. Attractive offers like Buy two get one free, bonus gifts for every purchase etc..can boost more sales. Also, Flash news about one time offers like “Barbie dolls with gift wrapped for free shipping only today”, Foundation creams with Free shipping for first 20 international customers” will turn you customers to click the buy buttons. You may not have time to involve in such creative and attractive offers to your customers. Delegate such tasks to Virtual Assistants quickly to end your deals.
Word Of Mouth Spreading Through Referral Marketing:
Once you come with attractive offers, encourage your customers to be your walking advertisements. This with no doubt can increase your sales. Implementing this will not only increase your sales but would maintain a high volume selling in the coming year 2011. “Refer your friends and get 20% discount on your next purchase can increase your sales” or ” Share it to your friends and get a free gift coupon today!” can get you high ending sales volume. Here are Top 3 Tips To Convert Your New Customers To Repeat Customers that might help you.
Mobile And Email Marketing:
According to a recent research it has been estimated that more than 420 million smart phones will be selling in this year 2011. Hence make use of this effectively, by sending message alerts with special offers and discounts to your customers may change their buying mood to your store. Email marketing is another best way to promote your business with great offers. More than one-third of online shoppers say they would not make a purchase without a free shipping offer. Hence make this is a subject to increase your selling. Here are few Tips To Encourage Your Customers Share Your Amazon/Ebay Business .
Though many store owners may be enticing their customer with more offers, stand out of the crowd by making your offers clear, focused and easy to understand. Your offers should be clean, brief, to the point and should turn any customer to click on buy buttons. If you do have time to write such exclusive offers, you can hire experts to quickly generate more leads. Here are few “ Holiday Selling Tips That No Seller Will Share With You” which you can use to increase your sales. No matter if it is too late to choose your Virtual Assistant, delegating to experts always help. Happy Selling!
2 Great Offers Rolled Out By eBay For Powersellers– Sell More On eBay This Holiday Season!
If you are looking for information on How To Sell Something On eBay, then you are at the right blog!
Discount offer #1 announced by eBay:
On Dec 1st eBay announced that “All PowerSellers: Save up to 32% on USPS shipping this holiday season” This program offers Commercial Plus™ Pricing—savings of up to 32% off of retail pricing—when you pay for postage and print labels from eBay Labels. If you haven’t signed up yet, enrollment is easy—you can do so the next time you use eBay Labels. eBay Top-rated sellers and Platinum or Titanium PowerSellers qualify for this discount year-round.
Who are Powersellers? eBay’s “Powersellers” are a group of sellers who are distinguished by the amount of volume they produce in online sales. These Powersellers are the very small group of eBay sellers that do at least $2,000 per month in sales on eBay and maintain a 99% positive feedback rating. If you want to know more about how to become one, here is a post on “Top 10 Secrets That You Should Know To Become A Powerseller.”
Discount offer #2 announced by eBay:
Another discount that eBay announced for the holidays is the 20% Final Value Fee discount, which is just one more way to save!
During holidays everyone is willing to do more business and get more profit. Apart from making the most of each offer, a seller should also concentrate on how to write effective listing, take good care of customers, maintain positive feedback and claims, etc. You may need to do huge volume of listing, packing and shipping each month, you may consider delegating the tasks to eBay virtual assistants who can help you do the tasks for in time. You can then concentrate more on important aspects of your business and monitor the whole show.
During holiday season, one aspect that needs utmost attention from eBay sellers is feedback. Try to avoid these “7 customer service mistakes that can result in a negative feedback.” Always try to resolve the issue by contacting the buyer on time. Here is “eBay Feedback Revision Tip” that can help you get your feedback revised.
Once the shipping labels are printed, eBay sends automated emails to your customers. You can add wishes like “Merry Christmas” or “Happy New Year” to add to the customer experience.
We will certainly keep you posted with more news and offers from eBay and Amazon. You can subscribe to our blog RSS here, like us on Facebook,+1 on Google and friend us on Twitter, and we would love to interact with you more often. If you are thinking of delegating your store, check out our performance reports from eBay/Amazon clients here. We offer completely customized eBay store and Amazon store services.
5 Top Reasons Why You Must Outsource Your Amazon And eBay Store – By OBVA Virtual Assistants
Starting an Amazon or eBay business not only needs you to invest lot of time and energy, but also needs some skills.. Every seller puts his best effort to succeed in online business, then why most of them fail? Common reasons are, more unwanted feedbacks, more irate customers and less business due to the negative feedback left by customers even when you have done your best to make them happy. It is just that they had to wait a bit longer, than they expected, as you were busy doing other stuff, like listing, research, etc. After all, every task is important and it is equally important that each task is done on time. Therefore, it is smart to delegate your responsibilities to dedicated experts. Virtual Assistants at OBVAshare the 5 Top Reasons Why You Must Outsource Your Amazon And eBay Store to experts-
Reason #1 : You May Not Have Time To Do Regular Market Research On Your Own – And Market Research Is Unavoidable
Market research is the base for any successful online business. It is required both during the initial planning phase and also for ongoing learning. Once you come with the products to sell, you need to know what would be the niche keywords for your business, who are your competitors, your target customers and how is the competitionfor your product. This is a detailed process and the result will highly impact your business either positively or negatively. If you find the right keywords then with no doubt you can rank high in the competition. On the adversary if the keywords you choose are not right then your business will be a complete loss. What if your business turns out to be a failure due to wrong marketing? The best way is to delegate your product research to Internet research professionals who can find out niche keywords for your products, their competitors, sale through prices etc. so that you have facts and figures at your finger tips, that help you take right decisions.
Reason #2 – A Professional Can Write SEO Optimized Listings Faster And Better
This is the second phase. SEO plays a prominent role in making your listings visible to the target market. Writing search engine optimized listing will certainly increase your site traffic. So when you sell hundreds or thousands of products then you need to write effective keyword rich item title, description that should be clear, concise, informative and self explanatory. If you are not an experienced SEO expert, then it’s wise to delegate the product listing writing to SEO experts who can write SEO listings for your products to get more business for you.
Reason #3- Dedicated Professionals For Customer Service Which Avoids Late Reply And Negative Feedback
Many new eBay/Amazon businesses rise up or rank well soon in the competition. The question is “Does it maintain its consistency?” When you see many successful Amazon sellers or eBay power sellers they work very hard to strive in the competition. How do they finally succeed? They always work hard to maintain their DSR rating and feedback. Their target is to keep their customers happy. So if their customers are not satisfied they would soon work on a better solution to keep them happy which is the best tactic for any successful business. Also, when any customer comes to your store, only your store feedback will help them decide to become a buyer or just a visitor. What you want them to be? Just a visitor or a lead? If you have less experience in maintaining 100% positive feedback, delegate your store customer service to customer service professionals who can promptly solve your customer’s concerns and keep them happy and satisfied because in online business, feedback makes all the difference.
Reason #4 – Better Marketing Because Marketing Needs Time Commitment And Experience
Marketing helps you considerably boost your sales. You need to create your business profile in major social networking sites like Facebook, Twitter, Linkedin etc.. Your customers should be informed about regular product updates, new products and offers, etc. Therefore, you need to commit yourself in spending part of your time daily in marketing your site. Do you have the time to do this? The best way is to delegate your site marketing to social media virtual assistants. for promoting the listings on social media, and they can help you with other forms of marketing too.
Reason #5- You can balance life better!
We all earn to make our life better!. But when you put all the burden on yourself to make your business a successful one, then you will find no peace even though you may be making good money. If you see any successful business owner, they spend their time only in developing the core areas of their business. What about their other tasks? They simply delegate routine tasks to professional virtual assistants. If you never tried out delegating before, drop us an email to schedule a call on how we can help you.
Part 2: Little Known Smart Ways To Revise Negative/Neutral Feedback – eBay Feedback Revision Tip Series By EBay Virtual Assistants
If you notice common selling tactics of top eBay sellers or power sellers, you will notice that they have a flawless feedback score. How do they manage to get 100% feedback or 99% feedback? Their customers never face issues? Packages don’t get delayed? They never come across customer emails who are unhappy with their product/service? Well, as you know, it is impossible to answer all questions as YES.
The truth is even the best sellers have to face unhappy customers once in a while, like other newbies. But what they do differently is, they work on the feedback left by their dissatisfied customers immediately and work to offer them a feasible solution. So, if you want to become a successful seller on eBay with a 100% feedback, you will have to simply follow the eBay feedback revision tips shared by eBay expert Virtual Assistants at OBVA Inc. We have experience in helping many eBay client stores maintain a successful track record all the way to 100% feedback ratings and high sales month after month. In our last post, we wrote about the most common reasons “Why Customers Leave Negative Feedback Or Neutral Feedback on eBay.” Now we are going to write how to get them removed to get back to your 100% feedback score.
eBay Feedback Revision Tip 1 – Work On A Solution Immediately – Preferably Within 24 hours
Whenever your customer leaves negative or neutral feedback, respond to them immediately saying that you are working on their feedback to solve their issue. This would make them feel confident about your store that you are there to take care of their issues. Try to offer them immediate solution. Let us take an example of item not received in time. In this situation request your customer to wait for stipulated time frame to receive the item. After the time frame is over, do email them asking if they have received their item. They will surely respond you to let you know the fact. If they didn’t receive it, confirm their mailing address once again which may be reason for lost and promptly send the replacement.
Now if you request them to remove the feedback, they will surely revise the feedback. Work out on a solution that is feasible for both the parties. Customers are nice to you if you are nice to them. After all, they are very much like you and me, humans!
eBay Feedback Revision Tip 2 -Send Regular Reminders
In this busy world, your customers are busy with their day to day life, just like you and me. Therefore, they may not have the time to bother about the ebay feedback revision. So, it is important that you send regular reminders.
Send friendly reminder emails to your customers for the feedback to be revised. Do not harass them by sending too many emails. Good customer service will half way solve the problem of unwanted feedbacks. So make sure you avoid 7 customer service mistakes that can result in a negative feedback. You can also follow the 4 Rules That OBVA eBay Virtual Assistants Follow To Maintain Positive Feedback.
eBay Revision Tip 3 – Deliver What You Promised
Once your customer has revised the feedback, do deliver what you promised them. If they left a feedback commenting that they did not receive the product and then you promised a replacement, send that replacement immediately. However, in cases where feedback was revised by a simple humble request, do not forget to sincerely thank the customer for being nice to you. In simple words, acknowledge their help!
We all know the saying “Prevention is better than Cure”. Hence it is wise to avoid unwanted feedback that may arise due to poor customer service, over exaggerating the item quality when it is not actually met, delay in product delivery, unclear return policy, unclear item description etc.. Make sure you do your best to be transparent while writing your listings, title, description and also have clearly arranged return policy, refund/replacement policy, shipping policy to ensure that customers have access to information that matters. If you do not have time to do all that is required, then hire eBay virtual assistants who can work with dedication for your eBay store and help you make it a success!
Let us connect to learn together. Here is the link to friend us on Facebook and Twitter. Let us learn together and do better eBay business. Grab our RSS feed for more updates on holiday selling tips.
If you need assistance to manage your eBay/Amazon store, please contact us.
Part 1: Who Else Wants To Know The Reasons Why Customers Leave Negative Feedback On eBay – eBay Feedback Revision Series By eBay Virtual Assistants
We are approaching holiday season, and now it is time for lot of eBay business. Do you want to be prepared with 100% feedback score for better sales? If yes, please read on while we discuss the most common reasons why customers leave a feedback on you. Are you thinking how we know the reasons? Well, because we are a team of eBay virtual assistants working on client stores for years now. We work regularly on feedback management and we therefore know, what can lead your store to a unwanted feedback. Once you know the reasons, you can work on how to avoid these at the first place. If you have already got lot of negative feedbacks, our next post will discuss ways how you can get the feedback removed.
Now let us see the Top 4 reasons that may lead to negative/neutral feedback for your eBay store. If you check any eBay store, mostly negative feedback would be left due to unclear return policy procedures, shipping issues, unclear item descriptions, and poor communication with customers. Here are the reasons in details -
Reason #1: Unclear Return Policy
Customers prefer to buy from an online store that accept return if the product is not satisfying. Therefore, you must have a return policy in place. If you do not have a return policy in place, here is our article on “5 tips on how to write return policy.” If you need help, contact us.
Reason #2: Issues in Shipping
When there is a delay in shipping, it would be good if your customers are pre informed about the reasons and issues in delays. This would certainly build a healthy business relationship with your customers. You can also send emails to customers with the shipping information as soon as the item is shipped with a clear expected delivery date.
Also do not forget to mention where you ship from. When customers do not get necessary information, they may get irritated or upset when items dont arrive by their expected date. So, let them know what will be the expected date approximately.
Make sure that you have a clearly defined “DO NOT SHIP COUNTRY LIST” in case you do not ship to certain countries for shipping difficulties. If you do not have clear information on this, you might get orders from these countries and then end up getting a feedback for unexpected order cancellation. Shipping information NEEDS to be clearly defined as maximum feedback are due to ‘Still not received”, “received very late”, etc. If you are busy with other things and do not have to ship the same day, hire experts who can print the labels for you on time and then you can just put the products in packages and ship out.
Shipping on time is very important.
Reason #3: Unclear Item Description
We can say from our experience, 25% of feedback result due to product not clearly or honestly described in Item Description. Here is a useful post by us on “ How eBay Topsellers write listing descriptions that sell” So make sure you describe everything about the item clearly, shortly and honestly. If something is not mentioned due to reasons like color or size or warranty and if customers come back due to that particular issue admit the mistake and offer her an immediate solution for her problem. Simple efforts can make a big difference. By following “3 Tips To Convert Your New Customers To Repeat Customers” you can ensure that your customers stick to your store for long.
Reason #4: Poor Communication With Your Customers
Friendly and polite emails can make your customers feel better immediately. Whenever you respond, write pleasing and polite emails to comfort your customers. Respond to your customers promptly. Maintain a TAT or time frame to respond every query. Also, avoid 7 customer service mistakes that can result in a negative feedback. This way, your buyers won’t get disappointed as their queries and issues are promptly solved. Remember there is no big advertisement than your customer’s satisfaction. So do your best to solve customer’s queries.
Our next post will be on “Little Known Smart Ways To Remove Negative/Neutral Feedback”. Make sure you grab our RSS feed for updates. We would love to be connected with you on Facebook and Twitter and share more news and updates with you regularly. If you are too busy managing your store, it is wise to delegate to eBay Virtual Assistants for better business.If you need assistance in managing your store, please contact us. We never work for your competitors.
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