eBay is one of the hottest huge online business selling platforms. There are many tactics that sellers follow to attract their customers. The foremost and the best technique that would entice any buyer to come to your store is writing the best return policies. Effective and transparent policies help you get more repeat traffic to your eBay store.
Ebay Virtual Office Assistants share the best tips to write a profitable return policy that in turn helps in increasing traffic to your store:
Tip #1 – Offer Longer Return Periods
In general, many online stores will have return policy that will be valid for 3-5 days. So make sure that you offer beyond the other competitor stores. Extending your return policy doesn’t mean that you will have more return items, instead you are paving for more customers to your store. This is because many online customers would think buying online risky. Make your customers comfortable and peaceful before they make their orders in your stores. The result will help you in building trustworthy relationships with your customers which in turn help you become a topseller soon.
The more customers feel secured of their money, the better sales you get.
Tip #2 – Include Your Customer’s Feedback In Your Return Policy Pages
You may be getting lot of feedback from your buyers for your customer service when they come back to you for return, replacement, etc. If you are not getting any direct feedback, then ask your customer why he/she likes to return the item, be friendly to take your returns and ask your customer for a feedback about their experience. Add their feedback in your returns policy pages. This would play a key role in increasing your business.
It is important that you reflect on the feedback that you receive and incorporate the good things from those in your return policy. It is always smart to learn from your mistakes. You can monitor your social media sites to look for online comments about your store. If you not yet using Social Media for promoting your store, you may read the series of blog posts written by OBVA about use of Social Media for online stores like yours.
Tip #3 – Entice With More Return Options
Don’t be strict in case of taking returns. Instead provide your customers with options like issue of store credit, money refund, replacement for other product, etc. Generally customers come for refund if their model number or size, or colour is not suitable to their convenience. So offering this option would make your customers more comfortable as they won’t spend more time in searching the same item in another better shop. Therefore, it is important that you avoid 7 customer service mistakes that can result in a negative feedback.. It is also a good idea to use the safest payment options in eBay so that both you and your buyers are mutually benefited.
Tip # 4 – Improve Your Business By Tracking The Problems
This phenomenon would indirectly help you to make more profit. You should always ask your customer the reason for returning their item. This would help you in locating the problems and thereby improving those areas for a profitable business in future. This would also avoid unwanted feedback from your customers. Change your listings to more effective listings when you feel the current listings are not detailed enough.
Tip #5 – Include Your Returns Policy Wherever You Can
Most of the sellers do not publish returns policies on their online stores. You can add your return policies in any of your listing pages that would encourage your customer’s to pay more attention to your store, than your other competitor stores. A return policy can find its way in a winning eBay ad also. Following these simple tips would keep your customers satisfied, and it precisely improves your sales traffic. If you want to delegate these type of tasks, you can hire professionals who are experts in writing return policies for your website.
We at OBVA takeover complete online eBay Business and Amazon Business store routine operations in a budget so that the store owners can focus on core areas of their business, like business planning. Our Virtual Office Assistant Services include remote shipping label printing, invoicing, customer service, feedback management, Supplier management, inventory tracking, return/replacement tracking, Internet research and claims and dispute management. We are also Social Media Virtual Office Assistant, Blog Content Writers, Article Writers, Internet Research, Virtual Assistant and we offer complete Small Business Virtual Office Assistant services. Please contact us today for a free consultation.
