Working with OBVA Virtual Office Assistants is as easy as 1.2,3. Our small business virtual assistant services revolves around the needs of small business owners and ebay and amazon business store owners.
We have tried to answer the most frequently asked questions on this FAQ page. If you have any unique question, please contact us and we will get back to you within 24 hours.
1. What type of businesses do you work with?
We work for small business owners. We specialize in working for Amazon and Ebay business sellers and take care of complete store management. Our services include listing, remote shipping label printing, customer service, feedback management, sending invoice to customers, placing order with suppliers, preparing monthly reports and so on. We do not work for competitors in the same product line. For example, if we are working for a client selling health supplements at Amazon we will not take up another seller from same product from Amazon as our client.
2. What can Online Business Virtual Assistant Company do?
Everything that can be done remotely over the internet, Online Business Virtual Assistant Company can do it for you. Online Business Virtual Assistant Company is your one-stop solution to run your business! Apart from the services we offer currently, we are flexible to quickly learn new skills that you need for your business.
3. What kinds of tasks Online Business Virtual Assistant Company can’t Do?
(i) No Adult-oriented task
(ii) No Gambling related task
(iii) No Spam
(iv)We won’t post spam post on craigslist
(v) We won’t help you send spam email
(vi) We won’t help you to promote hate against any group
Anything we don’t feel comfortable with
4. Do you share my data with any third party?
The privacy and security of our client’s personal and business information is our first priority.
5. What is different in Online Business Virtual Assistant Company from other numerous service providers?
At Online Business Virtual Assistant Company, we offer every service and advantage that other service providers offer. After understanding the major concerns in Virtual assistance, we have included the following unique features in our services;
- You have a Virtual Project Manager to look after your projects of all types. Your VPM would manage all the other professionals for you and get timely updates. This saves you a lot of time and effort that you would otherwise spend on delegating tasks of different types, like blog content writing, article writing, social media marketing, and Internet Marketing Research.
- Your VPM understands your business and gets trained on your tasks directly from you and then he/she is responsible for training your virtual assistants. Therefore, your VPM would train other VAs if required and you save time and energy on this part.
- We have implemented high degree of communication connectivity to make sure we are available when you need to delegate new work to us and get timely updates. Know more on how we work at OBVA.
6. How long does it take to start the services after I signup?
Your service will start within 1 business day after we receive your payment, guaranteed!
7. What kinds of payment Methods do you Accept?
We accept payment through bank fund transfer.
8. Can you work on weekend or holidays for some urgent task?
We make every effort to accommodate your urgent tasks. We work on holidays and weekends to meet your deadline. Additional fees may apply
9. How do we communicate?
We normally contact our clients using email, instant messaging tools like msn messenger, gtalk, and skype or we can speak directly via msn or skype. Our Skype calls are forwarded to our Project Manager’s mobile phone to ensure constant connectivity while we work for you.
10. How does Online Business Virtual Assistant Company calculate the Projects Time?
The working time for our client’s task may consist of the following parts:
- Time spend on communication
- Time spend on task Time spend on writing report, if necessary
- Time spend on quality control, if necessary
- Get familiar with the task and fully understand the instruction.
11. How do you deliver finished Results?
After we finish your assigned task, we email the necessary files and updates to our clients. We use dropbox to share online folders when required.
12. Why Online Business Virtual Assistant Company is better than freelancers at Elance/Odesk/Guru.com?
Elance, ODesk and Guru are trying to the “eBay of Outsourcing”. The idea is great but there are fundamental flaws in this model: Most of the bidders on those sites are typically freelancers, self employed and work at home. The reliability and quality of service are highly unpredictable. Elance, ODesk and Guru are just middlemen or marketplace so they have no control about the bidders at all. Serous business can’t depend on freelancers for outsourcing.
13. What is your Roll Over Policy?
If you are on our Part-Time Monthly Plan, your un-used hours can roll over to next calendar month once. For example, if you have unused hours in August, you can roll over the unused hours to September, but the unused hours cannot roll over twice to October. For Pay-As-You-Go Plan or Full-Time Monthly Plan, your used service hours will expire after 30 days of purchase.In the event of cancellation, your Rollover Time, if any, is lost indefinitely. Rollover Time is not redeemable for cash and is not transferable.
14. Why my un-used time can only rollover once?
Time is a perishable commodity. Every hour of the work day was inventory that we couldn’t get back once it passed. Each day a virtual assistant has about 8 hours to sell. At the end of the day, any hours not sold immediately expire. We still offer roll over to make outsourcing affordable for our small business clients.